As a property manager , I used Appliance Surgeons for over 10 years and was always fully satisfied with the reliable and honest service they provided. Since I retired (4 years ago), I’ve continued to use Appliance Surgeons personally and can state that nothing has changed. The service they provide remains totally reliable, efficient and fairly priced. (Ron Sawyer, former owner/manager of Personal Touch Property Management - 30May2017)

STAY AWAY FROM THIS SERVICE!! We called because our gas stove's display told us that the fan was faulty. So $150 for the technician to tell us what the stove said and order the part. They charged $300 for the fan and another $180 for installation. After 4 MONTHS of continual emails telling us that the part was in the US but did not know when it would ship, we decided to phone Whirlpool Canada. And discovered that the part is actually made in Canada, can get it in 2 weeks and costs $109!!! Called Valley Home Appliances and they got the part and repaired it in 2 weeks for $270 parts, labour and taxes in! NOT the nearly $700 that Appliance Surgeons charged! And furthermore, NO ONE at Appliance Surgeons would talk to us by phone! The only way to communicate was by email! HORRIBLE service! Felt totally taken! What a scam!

This an excellent repair service. Tony is extremely professional and knowledgeable. He is quick to diagnose problems and provide options. He also provides great advice about purchasing new appliances. I highly recommend this company!!

My washing machine died on a Sunday evening. I sent an email to Appliance Surgeons shortly after, and Lisa got back to me within the hour, and had Tony scheduled to look at our machine on Tuesday afternoon. He had the problem diagnosed within minutes, explained the part that needed replacing and ordered it as soon as I gave him the green light. Knowing I have four kids, he said he would do his best to get it fixed by the weekend. He actually came through much faster, and had it fixed good as new by Thursday evening! Tony and Lisa, thank you so much for an excellent customer service experience! Your Google reviews are spot on! You are great!

Always dependable, prompt, and effective. Kudos to Tony for his winning and helpful attitude!

Fantastic experience! I called at around 1pm and got an appointment the same day between 2pm and 4pm for which I’m extremely grateful. The expert that came over was kind, experienced, clear about what was needed for a repair and extremely quick. He was there at 2:40pm which was just great. I only have nice things to say and will be happy calling this company again for any appliance repairs.

fair and easy peasy

Without a doubt Appliance Surgeons are the best company to call for appliance repair. We have had them repair several appliances in our 14 years in Ottawa. Just recently our dryer broke down, and unfortunately our service call was cancelled due to the recent Ottawa "snowpocalypse". Lisa was in contact right away to determine the best opportunity to reschedule and kept me informed, without me having to check back. Our technician Tony is an outstanding individual who takes care to explain the problem thoroughly and provides a detailed explanation of his repairs. I strongly recommend them to anyone needing their appliances serviced.

Tony was incredible! So knowledge, made this super easy for us! Highly recommend

Tony and the team at Appliance Surgeons are professional, punctual and honest. He's worked on our stove, and dishwasher on two separate occasions and has not hesitated in recommending a replacement over repair work when it is best for the client. It's a rare thing in the trades to find a firm that puts your interests before their own. I trust Appliance Surgeons.

We've used Appliance Surgeons on a couple of occasions over the past decade and have always been impressed with their professionalism and honesty. If your appliance needs repaired this is the place to call.

Can't say enough good things about Tony and Appliance Surgeons. Tony arrived when promised, diagnosed the problem in a minute or so, had a replacement part with him, and installed it in 15 minutes. He also gave us good advice for future. Worthy every penny. Tony is going into my Rolodex.

This is the second time we have used these guys to fix our dishwasher. The problem was found very quickly and fixed so that we now have a working dishwasher again. As an added bonus the dog gave the technician a thumbs up so we will be using you again without hesitation for any future appliance repair needs.

Great service and excellent customer service.

Tony was great and repaired my dryer in record time. Very friendly, explained things well and cleaned up after himself. Only suggestion I would have is that they bring a shop vac since using my little vacuum actually blocked it up. They still warrant a 5 star rating though!!

A first time customer of Appliance Surgeons and I HIGHLY recommend their service. Had a fridge leak repair. Tony was patient in explaining exactly what the problem was and how he was going to fix it! Professional, clean, punctual, he certainly went above and beyond and made me feel very comfortable with the work being done. If ever another appliance needs repair, they will be the first and only call I make! Thanks for the peace of mind! You guys are just amazing!

I just want to say how pleased I was with the service I received for repairing my fridge earlier this month.. The rep who came to fix my fridge was friendly, professional and very efficient. Very appreciated.

When we moved into our new home, the previous owners recommended Appliance Surgeons. We have used them several times, and have been impressed with their friendly, honest, and professional service. Highly recommend.